Privacy Policy
This Privacy Policy describes how Sel×Uno ("we", "our", or "the company"), operating at Padre Mariano 210, Of 506, Santiago, Chile, collects, uses, and protects personal information provided through the website selxuno.com. This policy is governed by Chilean Law No. 19,628 on the Protection of Private Life and applicable regulations.
1. Data Controller
The data controller responsible for your personal information is Sel×Uno, located at Padre Mariano 210, Of 506, Providencia, Santiago, Chile. For privacy-related inquiries, you may contact us at info@selxuno.com or by phone at +56 2 2264 1144.
2. Information We Collect
We collect personal information only when you voluntarily provide it through our contact form or by email. This may include:
- Full name
- Email address
- Phone number
- Information about your apartment (size, location, orientation)
- Any additional details you include in your message
We also collect non-personally identifiable technical data through cookies and similar technologies, as described in our Cookie Policy. This includes browser type, pages visited, and general geographic location.
3. Purpose of Processing
We use the personal information you provide for the following purposes:
- To respond to your inquiry about interior design services
- To evaluate whether your apartment falls within our service scope
- To prepare and send a project proposal if applicable
- To maintain records of our professional communications
- To comply with applicable legal obligations
We do not use your personal information for unsolicited marketing communications without your explicit consent.
4. Legal Basis for Processing
Under Chilean Law No. 19,628, we process your personal data based on your consent, given when you submit our contact form and accept this policy. You may withdraw your consent at any time by contacting us at info@selxuno.com, without affecting the lawfulness of processing carried out prior to withdrawal.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Inquiries that do not result in a project engagement are typically retained for up to 12 months. Data related to active or completed projects is retained for up to 5 years for legal and professional liability purposes.
6. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share data with service providers who assist in operating our website or managing communications (such as email hosting providers), provided they are bound by appropriate confidentiality obligations. We may also disclose information when required by law or competent authority.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure email transmission, access controls, and regular review of our data handling practices. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under Chilean Law No. 19,628, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal retention requirements
- Withdraw consent for processing
- File a complaint with the relevant Chilean authority
To exercise any of these rights, please contact us at info@selxuno.com. We will respond to requests within a reasonable timeframe.
9. Cookies
Our website uses cookies to improve functionality and analyze usage. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated date. Continued use of our website following any changes constitutes acceptance of the revised policy.
12. Contact
For any questions or concerns regarding this Privacy Policy, please contact us:
- Email: info@selxuno.com
- Phone: +56 2 2264 1144
- Address: Padre Mariano 210, Of 506, Providencia, Santiago, Chile